Terms of service

Agreement to Terms

By scheduling and attending therapy sessions with LeMaster Counseling Services, LLC, you agree to these terms of service. Please read them carefully.

Scope of Services

What We Provide:

  • Individual psychotherapy services for adults (18+)

  • Telehealth sessions via SimplePractice platform

  • Mental health treatment within the scope of my license and training

What We Do NOT Provide:

  • Emergency or crisis services

  • Medication management or prescriptions

  • Court-ordered evaluations or testimony

  • Services outside of Louisiana (until licensing expansion)

Client Responsibilities

For Successful Therapy:

  • Attend scheduled sessions on time

  • Participate actively and honestly in the therapeutic process

  • Complete any agreed-upon between-session activities

  • Communicate openly about concerns or questions

For Telehealth Sessions:

  • Ensure you're in a private, secure location

  • Use a reliable internet connection

  • Test your technology before sessions

  • Have a backup communication method available

  • Inform me if anyone else can hear our session

Scheduling and Attendance

Scheduling:

  • Sessions are scheduled through SimplePractice or by contacting me directly

  • Current availability: Monday - Friday Evenings; Saturday & Sunday Mornings

  • Session length: 50 minutes

Cancellations:

  • Minimum 48 hours notice required for cancellations

  • Less than 48 hours notice results in full session charge

  • Exception: If we can reschedule within the same week

  • No-shows are charged the full session rate

Late Arrivals:

  • Sessions begin and end at scheduled times

  • Late arrivals may result in shortened sessions at full cost

Payment Terms

Session Fees:

  • $125 per 50-minute session

  • Sliding scale available: $70-$125 based on need

  • Payment due at time of service

Insurance:

  • Currently not accepting insurance (Insurance Credentialing in Process)

  • Super bills provided for out-of-network reimbursement upon request

Payment Methods:

  • Processed through SimplePractice secure portal

  • Credit card, debit card, or bank transfer accepted

Limitations and Risks

Telehealth Limitations:

  • May not be suitable for all mental health conditions

  • Technology failures can disrupt sessions

  • Emergency response may be delayed compared to in-person services

Therapy Risks:

  • May initially increase emotional distress

  • No guarantee of specific outcomes

  • Requires active participation for effectiveness

Telehealth Specific Terms

Technology Requirements:

  • You are responsible for ensuring adequate technology and internet

  • Technical difficulties may require rescheduling at no charge

  • SimplePractice platform terms of use also apply

Location Restrictions:

  • Services provided only to clients physically located in Louisiana during sessions

  • You must inform me if traveling outside Louisiana

Emergency Procedures:

  • Telehealth is not appropriate for mental health emergencies

  • In crisis situations, contact 911 or go to nearest emergency room

  • I will provide local emergency resources as needed

Confidentiality and Records

Confidentiality:

  • All communications are confidential per HIPAA and Louisiana law

  • Exceptions only as required by law (safety concerns, court orders, etc.)

  • See Privacy Policy for complete details

Records:

  • Clinical records maintained per Louisiana state requirements

  • You have right to access your records with written request

Professional Boundaries

Communication:

  • Business contact only via provided email and phone number

  • Non-emergency communications answered within 24-48 hours

  • Emergency situations require immediate professional help (911)

Dual Relationships:

  • Professional relationship maintained at all times

  • Social media connections not appropriate

  • Personal or business relationships outside therapy are avoided

Termination of Services

Either party may terminate services:

  • With appropriate notice and discussion

  • Client referrals provided when appropriate

  • Records maintained per legal requirements

Services may be terminated if:

  • Terms of service are violated

  • Client safety cannot be ensured via telehealth

  • Services are outside scope of practice

Legal and Liability

Jurisdiction:

  • Louisiana state laws govern these terms

  • Licensed only in Louisiana

Liability:

  • Services provided within standard of care

  • Not responsible for technology failures beyond our control

  • Client responsible for their physical environment during sessions

Changes to Terms

We reserve the right to update these terms. Changes will be posted on our website and discussed during sessions when material changes occur.

Questions or Concerns

Contact me with questions about these terms:

Lisa LeMaster, LPC
Email: lisa@lemastercounselingservices.org
Phone: 504-208-1993

Last Updated: 7/20/25

By using our services, you acknowledge that you have read, understood, and agree to these terms of service.